Terms & Conditions

The act-3.fr website (“ACT 3”) is operated by Triad Consulting SAS, a French simplified joint-stock company (société par actions simplifiée) with a share capital of €1,000, registered with the Paris Trade and Companies Register under number 107 682 726, whose registered office is at 229 rue Saint-Honoré, 75001 Paris, France (“Triad Consulting”, “we”).

ACT 3 is an online booking platform. It presents furnished apartments in Paris offered for short-term rental by their owners (the “Owners”), and allows you to book and pay for them online.

Triad Consulting is neither the owner nor the landlord of the properties. The rental contract is entered into directly between you and the Owner of the property you book. Triad Consulting acts as an intermediary: it publishes the listings, processes your booking and collects the price of the stay in the name and on behalf of the Owner.

Platform information (Article L111-7 of the French Consumer Code).

• Where the Owner is a private individual, the rights that European Union consumer law grants to consumers do not apply to the rental contract entered into with them. They continue to apply to the services provided by Triad Consulting.
• Properties are presented in an order set by ACT 3, then according to the filters you choose (dates, number of guests, neighbourhood). No Owner pays to be ranked higher.
• Triad Consulting is remunerated by a commission paid by each Owner on the stays booked. No service fee is charged to you on top of the price displayed.

By making a booking on ACT 3, you request the rental of the selected property for the dates and at the price shown. The rental contract between you and the Owner is formed as soon as your payment is accepted; we then send you, on behalf of the Owner, a confirmation email summarising your stay.

You must be at least 18 years old to make a booking. The person making the booking is responsible for the accuracy and completeness of the information provided.

All bookings are subject to availability. A booking may be refused for a legitimate reason, in particular where the property is unavailable, the request is abnormal or fraud is suspected. In that case, no amount is charged, or any amount charged is refunded in full.

All prices are shown in euros (EUR), all taxes included. They include the rental price set by the Owner and the applicable cleaning fee.

Full payment is required at the time of booking. Triad Consulting collects this payment in the name and on behalf of the Owner: payment made to Triad Consulting discharges you of your obligation to the Owner. Payments are processed securely by Stripe. We accept major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay depending on your device.

The City of Paris tourist tax is calculated at the time of booking, shown on a separate line and collected online with the stay: it is included in the total paid. Triad Consulting collects it and pays it over to the City of Paris.

Additional services (early check-in, late checkout, experiences) selected at checkout are charged at the prices shown and included in the total.

The applicable cancellation policy is as follows:

• More than 30 days before check-in: free cancellation, full refund of the amount paid.
• 30 days or less before check-in: the booking is non-refundable. Our team may review a request on a case-by-case basis, without commitment.

Cancellations can be initiated directly from your account. More than 30 days before check-in, the refund is issued automatically via Stripe to the original payment method and appears within 5 to 10 business days.

Different cancellation terms may apply to specific properties or promotional rates; they are then clearly stated at the time of booking.

These cancellation terms are the Owner’s; we apply them and issue refunds on the Owner’s behalf.

Right of withdrawal: under Article L221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or for a specific period. Your booking therefore carries no right of withdrawal; only the cancellation terms above apply.

You may request a modification to your booking (e.g., date changes) from your account. All modification requests are subject to review and approval by our team within 24 hours.

If the modification results in a higher total price, the price difference will be charged to your payment method on file. If the modification results in a lower total price, the difference will be refunded to your original payment method.

Modifications are not guaranteed and depend on availability. If a modification cannot be accommodated, your original booking remains unchanged.

We handle modification requests and reply to you on behalf of the Owner.

Standard check-in time is 4 pm and standard check-out time is 10 am, unless otherwise agreed or modified through an add-on service.

Before your arrival, you will receive an online check-in form that must be completed in full. Access details (entry codes, Wi-Fi credentials, precise address) will only be provided once the check-in form has been submitted and verified.

Late check-out beyond the agreed time may result in an additional charge equivalent to one extra night.

Additional services (“add-ons”) such as early check-in, late checkout, daily cleaning, welcome basket, champagne, airport transfer and experiences may be requested during the booking process or after confirmation from your booking page.

All add-on requests are subject to availability and require confirmation from our team. Add-ons are charged at the prices indicated.

Add-ons paid at the time of booking are refunded together with the booking if you cancel more than 30 days before check-in. Add-ons are non-refundable once provided, or if the cancellation is made 30 days or less before check-in.

Payments are processed securely by Stripe Inc. We accept major credit and debit cards (Visa, Mastercard, American Express) and, depending on your device, Apple Pay and Google Pay. You may opt in to save your card details securely with Stripe for faster future bookings. Saved card data is stored by Stripe in accordance with PCI DSS Level 1 compliance standards; we do not store your full card number on our servers.

Each account holder has a personal referral code, shown in their account. A guest who enters this code when booking receives a 10% discount on the accommodation.

Once the referred guest’s stay has been paid, the referrer receives by email a 10% discount code on the accommodation, single-use, valid for 12 months and reserved to the referrer’s account. No code is issued for a booking made with one’s own referral code.

Referral codes have no cash value, cannot be exchanged for money and are non-transferable. We reserve the right to modify or discontinue the referral program at any time.

During your stay, you agree to:

• Treat the property and its contents with reasonable care.
• Respect the house rules provided for each property, including noise levels and maximum occupancy.
• Not sub-let, assign or transfer the booking to any third party.
• Not use the property for any commercial, illegal or immoral purpose.
• Not exceed the maximum number of guests declared at the time of booking.
• Report any damage or maintenance issues promptly.

Any damage to the property, its furniture, equipment or fittings beyond normal wear and tear may be claimed from you by the Owner. Triad Consulting may present this claim and collect the amount on the Owner’s behalf, providing photographic evidence and a breakdown of the costs.

The Owner is responsible for the property and for the proper performance of the rental: conformity of the property with its description, its condition, cleanliness, safety and the handover of access.

Triad Consulting is responsible for the services it provides itself: the accuracy of the information it publishes, the processing of your booking, the collection and transfer of funds, refunds and the forwarding of your requests to the Owner.

Neither the Owner nor Triad Consulting can be held liable where non-performance or delay is attributable to you, to the unforeseeable and unavoidable act of a third party, or to force majeure within the meaning of Article 1218 of the French Civil Code (for example a strike, a decision by the authorities, a natural disaster or a general failure of public networks).

In the event of a breach, you are entitled to compensation for your direct and foreseeable loss, in accordance with Articles 1231-3 and 1231-4 of the French Civil Code. Nothing in these Terms limits that compensation, or liability for personal injury, gross negligence or fraud.

We recommend that you do not leave valuables unattended in the property.

In the unlikely event that the property booked becomes unavailable (for example due to force majeure), Triad Consulting will offer you, in agreement with the Owner, either a property of equivalent or higher standard or a full refund of the amounts paid.

All content on this website, including text, images, logos, design and code, is the property of Triad Consulting SAS or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute or use any content without our prior written consent.

All refunds are processed via Stripe to the original payment method used at the time of booking. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

If a refund was approved but does not appear within 15 business days, please contact us at contact@act-3.fr with your booking reference.

Refunds are issued by Triad Consulting on behalf of the Owner.

In the event of a dispute arising from or in connection with these Terms or your booking, you agree to first attempt to resolve the matter amicably by contacting us at contact@act-3.fr. We commit to responding within 14 days.

If no agreement is reached within 30 days, and in accordance with the provisions of the French Consumer Code on the consumer dispute mediation process (Article L612-1), you may refer the matter free of charge to a consumer mediation procedure with:
CM2C
49 rue de Ponthieu
75008 Paris, France
Tel: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

If mediation is unsuccessful, disputes shall be submitted to the competent courts as determined by the governing law clause below.

Complaints relating to the property are forwarded by us to the Owner; we keep you informed of how they are handled.

These Terms are governed by French law. Any dispute arising from or in connection with these Terms or your booking shall be submitted to the courts of Paris, without prejudice to the mandatory rules protecting consumers: a consumer may also bring proceedings before the court of their place of residence.

For guests resident in the European Union, nothing in these Terms affects your statutory consumer rights under applicable EU legislation, including Directive 2011/83/EU on consumer rights.

As the properties are located in France, your stay is also subject to the applicable provisions of the French Code du tourisme (Tourism Code), and where applicable, the Code de la consommation (Consumer Code). In particular, the rules governing furnished holiday rentals (meublés de tourisme) under French law apply to the property and your stay.

We recommend that all guests take out travel insurance covering cancellation, medical expenses, personal belongings and third-party liability for the duration of their stay.

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. The terms applicable to your booking are those in force at the time of booking.

These Terms are written in French and translated into other languages for your convenience. In the event of any difference between versions, the French version prevails.

How we process your personal data is described in our privacy policy.

For any questions about these Terms, please contact us:

Triad Consulting SAS
229 rue Saint-Honoré, 75001 Paris, France
RCS Paris 107 682 726
EU VAT number: FR69107682726
Email: contact@act-3.fr

See also our legal notice.