FAQ

Directly on this website. Choose your dates on the apartment page, check the summary, then pay online. Your confirmation arrives by email and your booking appears in your account.

Two nights, as a rule. The calendar on each apartment page shows the dates you can book.

The full amount is paid online at the time of booking, by card (Visa, Mastercard, American Express). Payment is processed securely by Stripe. The City of Paris tourist tax is calculated and added to the total before payment.

Yes, if you wish. Your card is then stored by Stripe, never by us, to speed up your next bookings. You manage it from your account.

More than 30 days before arrival, cancellation is free and immediate: you receive a full refund to your original payment method. 30 days or less before arrival, the booking is non-refundable; our team may review a request case by case, without commitment. You cancel from your account.

Yes, from your account. Suggest new dates: our team reviews your request within 24 hours. If it is accepted, the price difference is charged or refunded to your card.

Yes. Your account shows a personal code starting with ACT3. Whoever books with this code receives 10% off the accommodation. A code cannot be used on your own bookings.

Check-in is from 4 pm and check-out before 10 am. Early check-in and late check-out are possible subject to availability, to be confirmed with the team.

Yes, subject to availability. Early check-in and late check-out are offered as extras, at checkout or later from your account.

Before you arrive, you complete the online arrival form: expected time, guests, special requests. Access details (exact address, codes, Wi-Fi, apartment guide) then appear in your account, on the page of your confirmed booking, and nowhere else.

None of our apartments has a parking space. Paid car parks are close to most of them: we will point you to the nearest one on request.

Premium bed linen and towels, Aesop skincare, a Nespresso coffee machine and a Samsung television. All our apartments are air-conditioned and have Wi-Fi, an equipped kitchen, a washing machine and a dryer.

A dedicated concierge, seven days a week, and a team you can reach at any hour. You can write to us directly from your booking page.

Subject to availability: early check-in, late check-out, mid-stay cleaning, airport transfer, welcome basket and champagne on arrival, among others. You choose them at checkout or later from your account, where the list and prices are shown.

Yes, on request: a table, a chef at the apartment, a guide, a car with driver. The Experiences page shows what our concierge arranges.

A high chair in almost all our apartments, a cot in several of them: tell us your children's ages and we will point you to the apartment that is equipped.

To find your bookings, request a change or a cancellation, add extras, write to the team, download your invoices, manage your saved card and share your referral code. It is created with your first booking, or directly from the My account page.

In French for a booking made in French, in English for every other language. You download it from your account.

The website is available in 13 languages. Choose yours from the menu.

A collection of apartments in Paris, chosen one by one. The intimacy of a residence, the excellence of a hotel: everyday becomes theatre. Stay in the city, not in a hotel.

In the heart of Paris. ACT 3 chooses its addresses across Paris, one by one. Each apartment page names its neighbourhood, and our neighbourhood guides help you choose.

By hand, and held to the same standard: a first-rate address, a building with character, a considered interior, equipment that lives up to everyday life. Every address chosen, none by chance.

To keep a single point of contact before, during and after your stay: the team that knows the apartment is the team that answers you.